Service and Terms Policy
Welcome to the Beeship Consolidation and Logistics Platform (hereinafter referred to as "this Platform"). To protect your rights and ensure that our services are conducted legally and in compliance with regulations, please carefully read the following Service and Terms Policy (hereinafter referred to as "this Agreement") before using this Platform.
Once you register as a member of this Platform and use our services, you agree to all the following terms.
1. User Agreement Updates and Modifications
This Platform reserves the right to modify this Agreement and its terms when necessary. Any updates or modifications will be published on this Platform and will take effect from the date of publication. By continuing to use the services of this Platform after the modifications take effect, users are deemed to have accepted the updated terms and agreement.
2. User Privacy Protection Rules
We value and respect your privacy. This Platform will strictly protect your personal information in accordance with the relevant Malaysian laws and regulations. Without your consent, we will not disclose your personal information to third parties unless required by law or government authorities.
3. Scope of Services
This Platform provides services such as overseas consolidation, parcel warehousing, cross-border transportation and purchasing on behalf of customers. We are committed to providing safe and reliable international logistics solutions.
4. Customer Responsibilities in Using Forwarding Services
When using the forwarding services of this Platform, customers are responsible for truthfully declaring the name, quantity, and value of their goods. If customs authorities discover discrepancies between the declared information and the actual goods, the customer will bear full responsibility. This Platform is not responsible for any issues arising from false declarations.
4.1 Responsibilities for Air Freight with Sensitive Goods
When choosing air freight, customers must confirm whether their goods fall into the category of sensitive items. If customers mistakenly choose the general goods channel for shipping sensitive items, it will be considered a violation of customs regulations and may result in the parcel being returned or seized by customs. Any additional costs (including but not limited to return shipping fees, fines, or re-shipping costs) incurred due to incorrect declarations or improper selection of shipping channels will be borne by the customer. If you are unsure of the classification or shipping requirements of your goods, please contact our customer service team for assistance before submitting your shipment order.
5. Shipping Time and Liability
The shipping times displayed on this Platform are estimated under normal circumstances and do not account for holidays, weather conditions, flight delays, shipping delays, customs clearance delays, or other force majeure factors that may cause delivery delays. This Platform cannot guarantee the specific arrival time of goods, and neither this Platform nor the shipping company will be liable or compensated for delays. We recommend that customers allow ample time for potential delays.
6. Payment Methods
This Platform supports multiple payment methods, including ATM deposits, bank transfers, FPX instant transfers, and e-wallets. All fees must be paid before the goods are shipped. Unpaid orders will not be processed.
7. Prepaid Balance
Customers may choose to deposit a balance on this Platform for future payment of service fees. Prepaid balances cannot be withdrawn and may only be used for the services provided by this Platform.
8. Promotional Activities
This Platform launches various promotional activities from time to time. Details of specific activities will be announced on the event page. The Platform reserves the right to interpret and modify the terms of promotional activities.
9. Warehousing Regulations and Food Product Warning
This Platform’s warehousing services ensure the safety of parcels and provide corresponding warehousing services based on different countries’ regulations and the number of free storage days. If parcels exceed the allotted free storage days without being shipped, the Platform reserves the right to process or dispose of the goods.
9.1 Special Notice for Food Items
If customers use this Platform to ship food or snacks, it is strongly recommended that customers submit a shipment order as soon as the goods arrive at the warehouse. Due to environmental factors, there may be rats present in the warehouse at night. If any food items are damaged or chewed by rats while in the warehouse, this Platform will not be held responsible. Customers should be aware of this risk and expedite the shipment of food items to avoid potential damage.
10. Process for Damaged, Lost Items and Claims
If the customer has not purchased insurance, the compensation amount will be handled according to the respective shipping company’s terms and conditions. The maximum compensation will be between RM100 to RM300, or based on the declared value of the goods, whichever is lower. We strongly recommend that customers purchase insurance for valuable items to obtain higher protection.
If the customer discovers damaged goods or discrepancies in the number of package, they must notify us within two days of receiving the shipment and provide relevant photos and detailed explanations as evidence. Claims will not be accepted if the customer fails to notify us within the specified time.
Once the claim is submitted, the platform will coordinate with the responsible shipping company for an investigation. The shipping company will verify whether the packaging met the requirements at the origin country and if it was sufficiently durable to withstand the transport conditions. The final compensation decision will be determined by the respective shipping company, and the customer cannot appeal the decision.
Receiving Guidelines:
Upon receiving the shipment, the customer must verify that the number of packages matches the delivery order (DO). If the outer packaging is damaged or any items are missing, the customer must take photos immediately, note the issue on the delivery order (DO), and then send the photos along with the marked DO to customer service for further action.
11. Handling of Fragile and Special Items
For fragile items, valuable goods, or special items (e.g., lithium batteries, etc.), customers are responsible for ensuring that the goods are properly packaged to meet shipping requirements. This Platform recommends customers choose our additional packaging reinforcement service to ensure safe transportation. If goods are damaged due to inadequate packaging, this Platform will not be held responsible.
12. Return or Refusal of Goods
If customers refuse to accept a shipment or if the goods are returned, the customer will be responsible for any related storage fees and return shipping costs. This Platform will not be liable for any additional costs incurred due to the return of goods, and customers must coordinate with the delivery company to handle return issues.
13. Customs Clearance and Tax Fees
Customers are responsible for accurately declaring the name, quantity, and value of their goods to ensure smooth customs clearance at the destination. This Platform will not be held responsible for any customs duties, fines, or seizures at the destination, and all customs fees are the responsibility of the customer. If customs authorities request additional documents or information, customers must cooperate on time.
14. Prohibited and Restricted Goods
Customers are responsible for ensuring that the goods they ship comply with local and international regulations regarding prohibited and restricted items. This Platform will not be held responsible for any customs issues, fines, or penalties related to prohibited items. Customers should verify that their goods meet the regulations of the destination country.
15. Customer Obligations and Breach of Contract
Customers must ensure that accurate shipping information is provided and that all necessary fees are paid on time. If a customer fails to fulfill their obligations (such as not paying fees promptly), this Platform reserves the right to take appropriate measures, including terminating services or charging additional fees. Before submitting a shipping order, customers must confirm that all information provided is accurate, and any costs resulting from incorrect declarations must be borne by the customer.
16. Termination of Services
This Platform reserves the right to terminate a user's services at any time without prior notice and will not be liable to the user or any third party. The reasons for termination include, but are not limited to, violations of this Agreement, legal requirements, or other reasonable causes.
17. Customer Service and Contact Information
For any questions or assistance regarding this Platform's services, customers can contact our customer service team using the provided contact channels. We will respond to your inquiries as soon as possible and assist with your parcels and account matters.
Thank you for choosing Beeship Logistics. We are committed to providing you with quality services. By registering as a member of this Platform and using our services, you agree to all the terms listed above.
